Your Coop
Customer Care Advisor
- directions_car WS2 8DD Home Working
- work Full-time, Part-time
- money 12.24 £ / Hour
About the position
About the role:
Are you passionate about providing exceptional customer service in the retail travel industry? We're looking for a dedicated Customer Care Advisor to join our team and provide top-notch administration support to our Personal Travel Agents.
As a Customer Care Advisor, your responsibilities will include handling incoming and outgoing calls from Personal Travel Agents and their customers, resolving pre-departure issues promptly, processing cancellations and refunds, and providing support and advice to customers in the absence of their Personal Travel Agent. You'll ensure a positive and professional image is maintained at all times, adhering to security procedures and handling confidential information with care.
As part of this role, your responsibilities will include:
• Actioning any flight/accommodation changes and booking notifications received from suppliers liaising with customers and colleagues
• Dealing with complaints in line with ABTA guidelines and provide advice to agents or customers when required
• Responding to agent queries in a timely and professional manner using varying channels such as email, live chat and telephone
• Processing payments and refunds for customers/agents and reconcile files accordingly
• Redeeming and processing membership contributions towards holiday balances
• Providing emergency assistance to customers whilst overseas in exceptional circumstances •Supporting the administration team as and when required For more details about the role, please check the attached Job Description.
This role is part of a team and will be homebased.
Please see the below an indication of a timetable we are hoping to work towards, although dates are subject to change.
Closing date: Monday 27th April 2026
First Stage Interviews: From 28th April 2026
Who are we looking for?
To be a successful candidate for this role, you will need have: • English & Maths GCSE Grade C or above • Must have Retail Travel experience
• 2 years Customer Service experience
• Competent computer skills
• Ability to work under own initiative
• Ability to prioritise and arrange work to meet deadlines
What can we offer you?
• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15%off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!
Apply today! If you would like more information, please email our team at [email protected]
Apply
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Place of work
WS2 8DD Home Working
United Kingdom
About the company
Who are we
Your Co-op is a family of businesses operated by The Midcounties Co-operative. We're the largest UK co-operative fully owned by its' members therefore we're owned by you.
How it began
It all began when our co-operative families decided to merge, creating a stronger, more effective society. From here, we were able to share more goods and services for a responsible price, showing other retailers what’s possible.
The People
People have been at the heart of every co-operative since the first one opened its doors in 1844. We’ve moved with the times to always make a progressive difference. And as our business grows, we give back more than ever. Profits and rewards are shared. Decisions are taken democratically between colleagues and members. It’s a kinder, more inclusive way of doing business.
Market-leading success
We’ve been able to expand into more areas of expertise. Our range of Co-op brands covers a host of needs across the home; meaning you won’t need to worry about missing the benefits of your food shop when arranging your childcare, for example. Today, we have over 700,000 members, making us one of the largest co-operatives, but there’s always room for more. Join us today and start sharing the rewards.
Job ID: 10560743
/ Ref: ffb9de9566a40b39d67ba6bc75e39248
