Your Coop
Agent Support Manager
- directions_car WS2 8DD Home Working
- work Full-time, Part-time
- money 36796 £ / Year
About the position
About the role:
The Personal Travel Agents, the award-winning homeworking division of Our Coop, are looking for an Agent Support Manager to join our fast paced, dynamic support team.
In 2026, we proudly celebrated 14 years as a homeworking business and continue to be recognised as one of the most respected and successful homeworking models in the travel industry. As part of a unique multi sector Co operative spanning Travel, Food, Early Years, Funeral care and Utilities, we put people at the heart of everything we do.
This is a fantastic opportunity for a commercially minded travel professional who is passionate about coaching, developing and motivating others to succeed. What you’ll be doing
As an Agent Support Manager, you will play a key role in helping our self employed Personal Travel Agents grow profitable, sustainable businesses by providing hands on support, guidance and inspiration.
You will:
• Work closely with a portfolio of self employed Personal Travel Agents, supporting and motivating them in the day to day running of their businesses
• Coach agents on sales, marketing and business planning to help them achieve their individual sales and profit goals
• Drive profitable performance against forecasts
• Be visible, accessible and proactive in providing business coaching and personal development
• Train, mentor and support new Personal Travel Agents during their first year, ensuring a strong, confident start
• Build trusted, professional relationships that deliver high engagement and exceptional service
• Create and deliver effective communication and initiatives to strengthen agent connection and involvement
• Understand the knowledge gaps and support in both the facilitation and personal delivery of training courses spanning a variety of areas
Who are we looking for?
To be successful in this role, you’ll bring a strong mix of commercial travel experience, people skills and coaching ability.
You’ll need:
• At least 3 years’ experience in a retail travel environment
• A proven personal sales track record within travel
• Demonstrable coaching & training skills, mentoring or management experience
• Excellent communication skills with the ability to influence and inspire
• Strong IT skills and confidence using Microsoft Office packages
• A passion for delivering outstanding customer service
What can we offer you?
• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday • 30 Days Annual Leave - Rising with service up to a maximum of 37 days • Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support• Full Training and Accredited Development Plans • Enhanced Maternity, Paternity and Family leave and more! Apply today! If you would like more information, please email our team at [email protected]
Apply
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Place of work
WS2 8DD Home Working
United Kingdom
About the company
Who are we
Your Co-op is a family of businesses operated by The Midcounties Co-operative. We're the largest UK co-operative fully owned by its' members therefore we're owned by you.
How it began
It all began when our co-operative families decided to merge, creating a stronger, more effective society. From here, we were able to share more goods and services for a responsible price, showing other retailers what’s possible.
The People
People have been at the heart of every co-operative since the first one opened its doors in 1844. We’ve moved with the times to always make a progressive difference. And as our business grows, we give back more than ever. Profits and rewards are shared. Decisions are taken democratically between colleagues and members. It’s a kinder, more inclusive way of doing business.
Market-leading success
We’ve been able to expand into more areas of expertise. Our range of Co-op brands covers a host of needs across the home; meaning you won’t need to worry about missing the benefits of your food shop when arranging your childcare, for example. Today, we have over 700,000 members, making us one of the largest co-operatives, but there’s always room for more. Join us today and start sharing the rewards.
Job ID: 10561195
/ Ref: 9e0a056de2b7149ce7cb993ad7281483
