Your Coop
Customer Service Advisor - Phone Coop
- directions_car Manchester
- work Full-time, Part-time
- money 24862.5 £ / Year
About the position
About the role:
Your Co-op is looking for a Customer Support Advisor to join our thriving Utilities sector. You’ll be part of a socially responsible business that is driven to make a clear difference. You will be welcomed into an exceptional team, where teamwork is at the very core of how we live and work
As a Customer Support Advisor, some of your key responsibilities will include:
• Dealing with queries via inbound calls & emails, taking a customer-first approach
• Offering the best advice through account reviews, ensuring our customers are on the right product for them
• Delivering sales through service with existing members and customers
• Identifying customer experience improvements and escalating accordingly
Who are we looking for?
To be a successful candidate for this role, you will need:
• 6 months contact centre experience – desirable
• A can-do attitude along with a solution-focused mindset
• Flexibility to support across the wider customer service team
• Excellent communication skills - both written and verbal
What can we offer you?
• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15%off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!
Apply today! If you would like more information, please email our team at [email protected]
Apply
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Place of work
Manchester
United Kingdom
About the company
Who are we
Your Co-op is a family of businesses operated by The Midcounties Co-operative. We're the largest UK co-operative fully owned by its' members therefore we're owned by you.
How it began
It all began when our co-operative families decided to merge, creating a stronger, more effective society. From here, we were able to share more goods and services for a responsible price, showing other retailers what’s possible.
The People
People have been at the heart of every co-operative since the first one opened its doors in 1844. We’ve moved with the times to always make a progressive difference. And as our business grows, we give back more than ever. Profits and rewards are shared. Decisions are taken democratically between colleagues and members. It’s a kinder, more inclusive way of doing business.
Market-leading success
We’ve been able to expand into more areas of expertise. Our range of Co-op brands covers a host of needs across the home; meaning you won’t need to worry about missing the benefits of your food shop when arranging your childcare, for example. Today, we have over 700,000 members, making us one of the largest co-operatives, but there’s always room for more. Join us today and start sharing the rewards.
Job ID: 10573131
/ Ref: f028305bdf0330d11cd167ef496c9a59
