Your Coop

Customer Service Advisor - Phone Coop

  • 53.48643,-2.239353 Manchester
  • Full-time,  Part-time
  • 14976 £ / Year

About the position

About the role:

OurCoop is looking for a Customer Support Advisor to join our thriving Utilities sector. You’ll be part of a socially responsible business that is driven to make a clear difference. You will be welcomed into an exceptional team, where teamwork is at the very core of how we live and work
  As a Customer Support Advisor, some of your key responsibilities will include:
• Dealing with queries via inbound calls & emails, taking a customer-first approach 
• Offering the best advice through account reviews, ensuring our customers are on the right product for them
• Delivering sales through service with existing members and customers
• Identifying customer experience improvements and escalating accordingly 

Who are we looking for?

To be a successful candidate for this role, you will need: 
• 6 months contact centre experience – desirable
• A can-do attitude along with a solution-focused mindset 
• Flexibility to support across the wider customer service team
• Excellent communication skills - both written and verbal

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15%off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans 
• Enhanced Maternity, Paternity and Family leave and more!

Apply today! If you would like more information, please email our team at [email protected]

Apply

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Place of work

Your Coop
53.48643,-2.239353 Manchester
United Kingdom

About the company

5001-10000 Consumer Goods and Trade
Who are we Your Co-op is a family of businesses operated by The Midcounties Co-operative. We're the largest UK co-operative fully owned by its' members therefore we're owned by you. How it began It all began when our co-operative families decided to merge, creating a stronger, more effective society. From here, we were able to share more goods and services for a responsible price, showing other retailers what’s possible. The People People have been at the heart of every co-operative since the first one opened its doors in 1844. We’ve moved with the times to always make a progressive difference…
Fair Compensation

Fair pay and attractive terms

Onboarding

A Structured Start from Day One

A supportive team

Mutual Respect and Open Collaboration

Future Outlook

A Secure Job with Growth Opportunities

Open application

Similar job titles

  • Customer Support Specialist
  • Call Center Representative
  • Client Relations Advisor
  • Customer Service Agent
  • Help Desk Representative
  • Client Support Coordinator
  • Customer Care Associate
  • Service Desk Agent
  • Customer Assistance Specialist
  • Client Service Consultant

Relevant places near

  • Bolton
  • Stockport
  • Oldham
  • Rochdale
  • Salford
  • Bury
  • Sale
  • Middleton
  • Ashton-under-Lyne
  • Leigh
Job ID: 11044831 · Ref: 27dd31e84625266e05a77b237b2b7acf
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Your Coop

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Resourcing Team

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