Childcare Systems Administrator

About the position

About the role:

Your Coop are looking for a Childcare Systems Administrator to join our society. We’re a unique multi-sector group operating in Food, Childcare, Travel, Post Office, Healthcare and Utilities, meaning you will get a breadth of experience in a collaborative and fast-moving organisation. No two days will ever be the same! 
At Your Coop, you will be part of business that puts people at the heart of everything they do. What makes us different?
 
The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference. 
 
We’re proud to be owned by our members, and we’d love to be owned by you. 
 
As a Childcare Systems Administrator , you will be responsible for:     • Monitor all central admin inboxes ensuring all queries and requests are actioned within agreed SLAs.
• Set up new child accounts with contact details, booking patterns, discounts, funding and billpayer information.
• Action any requests for changes of booking patterns or termination of places.
• Apply all payments on the nurseries’ bank statements to the nursery management system accurately and in a timely manner working to agreed SLAs.
• Apply all nursery payments that are not on the bank statement to the nursery management system accurately and in a timely manner working to agreed SLAs. These include, but are not limited to, salary sacrifice payments, Co-op Childcare Vouchers, internal transfers and refunds.
• Facilitate the refunds process, checking all submitted refunds requests for accuracy, recording the refund on the nursery management system and submitting the refund paperwork to the Bacs team.
• Run invoices accurately and on time and send to parents each month.
• Responsible for the accurate set up of Direct Debit payment plans.
• Responsible for minimised levels of debt on accounts.
• Liaise with Finance Banking Assistants to identify and correct any payment errors within the nursery management system within agreed SLAs.
• Liaise with relevant nurseries to ensure all required information is completed to timeframes.
• Resolve all account issues raised by nurseries and customers, ensuring a high standard of customer service at all times.
• Work in conjunction with Manager to identify any risks and flag any breaches in control.
• Ensure all required reporting is completed within agreed timeframes and to a high standard.

Who are we looking for?

To be successful in this role you will need:    • Excellent IT skills required, particularly with Microsoft Excel and Outlook.
• Experience using CRM, Nursery Management or Finance systems preferable
• Strong attention to detail
• Excellent customer service skills
 

What can we offer you?

 
Joining us means you will be part of something amazing and it also means you will have access to great benefits including:

• 60% discount on your childcare fees.
• Save 20% on your food shopping expenses.
• Get up to £500 off your next holiday.
• Benefit from Wagestream - our financial wellbeing app.
• Earn paid volunteering hours to give back to your community.
• Access GroceryAid for dedicated colleague mental health support.
• Engage in full training and accredited development programs.

Don't miss out on this opportunity to start your journey with us today! Apply now!

Apply

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