Your Coop
Operations Executive
- directions_car NG9 2RN Nationwide (Remote)
- work Full-time, Part-time
- money 12.24 £ / Hour
About the position
About the role:
Your Coop are looking for a Operations Executive to join our society. We’re a multi-business group operating in Food Retail, Childcare, Travel, Post Office and Utilities, meaning you will get a breadth of multi-sector experience in a complex and fast-moving organisation. No two days will ever be the same! The purpose of the Operations Executive is to support the day-to-day operation of Coop Holidays completing administrative tasks efficiently within deadlines and dealing with any potential issues for customers should they arise. We are looking for someone who is always willing to provide unrivalled customer service and remain calm in crisis.
As a Operations Executive, you will:
- Receive operational and admin enquiries from both B2C and B2B customers answering them efficiently.
- Provide unrivalled customer service by continuously going the extra mile.
- Inform suppliers in resort where any issues arise, or changes are required.
- Check all bookings and compile important travel documents prior to customers traveling, ensure all information is correct.
- Inform customers of any changes such as schedule changes, effectively and efficiently when they occur.
- Find solutions and/or suitable alternative for bookings where original requests may not be possible.
- Support your customers with on trip questions, amendments and issues.
Who are we looking for?
To be a successful candidate for this role you will need: • Previous experience in Tour Operations or Travel Retail
• Experience in customer service or administration desired
• Customer focused
• Calm under pressure
• Experience in working for membership-driven organisation desirable
• Comfortable working independently and as part of a team
• Confident communicator via multiple communication channels
What can we offer you?
Joining us means you will be part of something amazing and it also means you will have access to great benefits including:
Up to 60% discount on your childcare fees.
Save 20% on your food shopping expenses.
Get 15% off your next holiday.
Benefit from Wagestream - our financial wellbeing app.
Earn paid volunteering hours to give back to your community.
Access GroceryAid for dedicated colleague mental health support.
Engage in full training and accredited development programs.
Don't miss out on this opportunity to start your journey with us today! Apply now!
Apply
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Place of work
NG9 2RN Nationwide (Remote)
United Kingdom
About the company
Who are we
Your Co-op is a family of businesses operated by The Midcounties Co-operative. We're the largest UK co-operative fully owned by its' members therefore we're owned by you.
How it began
It all began when our co-operative families decided to merge, creating a stronger, more effective society. From here, we were able to share more goods and services for a responsible price, showing other retailers what’s possible.
The People
People have been at the heart of every co-operative since the first one opened its doors in 1844. We’ve moved with the times to always make a progressive difference. And as our business grows, we give back more than ever. Profits and rewards are shared. Decisions are taken democratically between colleagues and members. It’s a kinder, more inclusive way of doing business.
Market-leading success
We’ve been able to expand into more areas of expertise. Our range of Co-op brands covers a host of needs across the home; meaning you won’t need to worry about missing the benefits of your food shop when arranging your childcare, for example. Today, we have over 700,000 members, making us one of the largest co-operatives, but there’s always room for more. Join us today and start sharing the rewards.
Similar job titles
- Operations Manager
- Operations Coordinator
- Operations Specialist
- Operations Supervisor
- Operations Director
- Operations Administrator
- Operations Consultant
- Operations Analyst
- Operations Strategist
- Operations Officer
Relevant places near
- Moffat
- United Kingdom
- UK
- United Kingdom
- United Kingdom
- UK
- United Kingdom
- UK
- UK
- United Kingdom
Job ID: 9745542
/ Ref: 765a7ed8907dcbdb00948da4ff4e9102