Your Coop
Customer Service Advisor - Phone Coop
- directions_car M60 0AS Manchester
- work Full-time, Part-time
- money 12.24 £ / Hour
About the position
About the role:
Your Coop Utilities are looking for a Customer Service Colleague to join our society.
At Your Coop Utilities, you will be part of business that puts people at the heart of everything they do and someone who shares our values & principles. Here in Utilities we like to engage with our people, encourage them to be part of improving things not only for our members but for themselves.
What makes us different?
We want our people to be themselves when speaking to our members/customers, bring out their character and deliver a first class service with every interaction.
The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference.
We’re a multi-business group operating in Food Retail, Childcare, Travel, Post Office, and Utilities, meaning you aren’t just joining us in Utilities but joining the wider society and cooperative movement.
We’re proud to be owned by our members, and we’d love to be owned by you.
As a Customer Service Advisor, you will:
• Deal with customer queries via inbound calls & emails taking a member first approach, ownership and resolution of whatever the query may be.
• Manager customer call backs whereby a first-time resolution couldn’t be provided.
• Maintain up-to-date & accurate customer information.
• Be able to adapt your approach based on customer needs.
• Offer best advice through account reviews ensuring customers are on the right product for them.
• Deliver sales through service having great conversations, at the right time, with existing members and customers.
• Promoting the benefits of being a member along with looking to convert any non-members to become members.
• Identify customer experience improvements & escalate appropriately.
Who are we looking for?
To be a successful candidate for this role you will need:
• 6 months contact centre experience – desirable.
• The ability to hold a great conversation with our members.
• A can-do attitude along with a solution focussed mindset.
• Flexibility to support across the customer service team.
• Excellent communication skills - both written and verbally.
• A desire to learn new things and to be able to retain lots of information.
• GCSE Grade A-C English & Maths
What can we offer you?
Joining a multi-sector business means you would get benefits from a range of different areas:
Opportunities to work across all our trading groups – food retail, childcare & travel.
Rewards from a range of business groups including food store discounts, childcare discounts, travel holiday, EV cars, cycle to work scheme discounts and more!
3 volunteering days per year to help a community cause of your choice
Annual share of profits
Competitive salary
Competitive pension contribution
Free onsite parking – (Chipping Norton only)
Apply now to be part of Your Coop Utilities!
We encourage you to apply even if you don’t have all the skills listed as we would still like to hear from you and full training will be provided. If you are great with customers and solution focussed, we would love to hear from you.
Working Pattern to Display: 09.00-17.30 Mon-Friday.
Apply
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Place of work
M60 0AS Manchester
United Kingdom
About the company
Who are we
Your Co-op is a family of businesses operated by The Midcounties Co-operative. We're the largest UK co-operative fully owned by its' members therefore we're owned by you.
How it began
It all began when our co-operative families decided to merge, creating a stronger, more effective society. From here, we were able to share more goods and services for a responsible price, showing other retailers what’s possible.
The People
People have been at the heart of every co-operative since the first one opened its doors in 1844. We’ve moved with the times to always make a progressive difference. And as our business grows, we give back more than ever. Profits and rewards are shared. Decisions are taken democratically between colleagues and members. It’s a kinder, more inclusive way of doing business.
Market-leading success
We’ve been able to expand into more areas of expertise. Our range of Co-op brands covers a host of needs across the home; meaning you won’t need to worry about missing the benefits of your food shop when arranging your childcare, for example. Today, we have over 700,000 members, making us one of the largest co-operatives, but there’s always room for more. Join us today and start sharing the rewards.
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Relevant places near
- Moffat
- United Kingdom
- UK
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- UK
- United Kingdom
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Job ID: 9758636
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