Your Coop
Technical Support Advisor
- directions_car M60 0AS Manchester
- work Full-time, Part-time
- money 23809 £ / Year
About the position
About the role:
Your Coop Utilities are looking for a Residential Technical Support Advisor to join our society. We’re a unique multi-sector group operating in Food, Childcare, Travel and Utilities, meaning you will get a breadth of experience in a collaborative and fast-moving organisation. No two days will ever be the same!
At Your Coop, you will be part of business that puts people at the heart of everything they do. What makes us different?
The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference.
We’re proud to be owned by our members, and we’d love to be owned by you.
As a Residential Technical Support Advisor, you will be responsible for:
• Handle telephone and email enquiries from existing customers in a professional but friendly way ensuring customer needs are met.
• Understand customer needs and identify root cause of any faults with the service.
• To identify and rectify faults, liaising with our suppliers and other department members.
• Ensure effective and timely communication is maintained with the customer throughout the life of faults.
• Identify customer delivery issues during the fault cycle and escalate appropriately.
• To maintain up-to-date and accurate customer information.
• To communicate with our suppliers in order to swiftly resolve any customer faults/issues following clearly set out escalation points.
Who are we looking for?
To be a successful candidate for this role you will need:
• A knowledge of is required; in particular ADSL, VDSL and FTTP, SoGea & VoIP.
• Candidates will have a good understanding of wireless troubleshooting, ping and trace routes, general telecoms knowledge, how to set up a router.
• Experience of mobile diagnostics and repairs.
• Experience of dealing with customers over the phone and via email.
• Good knowledge of customer care processes and the ability to learn new methods
What can we offer you?
You may be thinking what makes Your Coop unique? Why should I join? Here are three reasons why you should join the society!
1. Community – We put our people at the heart of everything we do and are never afraid to offer a helping hand
2. Culture – We have a flexible and unique working culture where everyone has the platform to voice how we can do better
3. Opportunity – We pride ourselves on the foundation that everyone should have the ability to grow and prosper
Joining us means you will be part of something amazing and it also means you will have access to lots of great benefits including:
• 10% Coop Discount (20% every payday weekend on food)
• Coop Exclusive Discounts (Who doesn’t love a discount)
• 22 Days Annual Leave (Because we all need a break)
• Hybrid Working (Making sure you achieve a work life balance)
• Access to the Electric Vehicle Scheme (Making the journey greener)
• Coop Society Membership (Because we want to know how we can do better)
• 3 Days a Year for Volunteering Hours (Now more than ever we need to support one another)
• GroceryAid Colleague Support (Because sometimes we all need a helping hand)
• Training and Development Opportunities (Because everyone can be themselves)
• Death in Service x2 Annual Salary (Incase the worst should happen)
Apply now to begin Your Coop journey!
Apply
Share
- Share Vacancy on Facebook
- Share Vacancy on X
- Share Vacancy on LinkedIn
Place of work
M60 0AS Manchester
United Kingdom
About the company
Who are we
Your Co-op is a family of businesses operated by The Midcounties Co-operative. We're the largest UK co-operative fully owned by its' members therefore we're owned by you.
How it began
It all began when our co-operative families decided to merge, creating a stronger, more effective society. From here, we were able to share more goods and services for a responsible price, showing other retailers what’s possible.
The People
People have been at the heart of every co-operative since the first one opened its doors in 1844. We’ve moved with the times to always make a progressive difference. And as our business grows, we give back more than ever. Profits and rewards are shared. Decisions are taken democratically between colleagues and members. It’s a kinder, more inclusive way of doing business.
Market-leading success
We’ve been able to expand into more areas of expertise. Our range of Co-op brands covers a host of needs across the home; meaning you won’t need to worry about missing the benefits of your food shop when arranging your childcare, for example. Today, we have over 700,000 members, making us one of the largest co-operatives, but there’s always room for more. Join us today and start sharing the rewards.
Similar job titles
- Technical Support Specialist
- It Support Consultant
- Help Desk Advisor
- Customer Support Technician
- Tech Support Engineer
- It Service Desk Agent
- Technical Support Representative
- Product Support Specialist
- It Support Analyst
- Tech Support Associate
Relevant places near
- Bolton
- Stockport
- Oldham
- Rochdale
- Salford
- Bury
- Sale
- Middleton
- Ashton-under-Lyne
- Leigh
Job ID: 9759109
/ Ref: 83f543747030c45242465fb9758de075